Privacy Policy

Coridyan Pty Ltd. – Privacy Policy

These provisions apply to all consumers whose personal information is processed by Coridyan Pty Ltd. These rights are without prejudice to any additional rights you may have in line with local law.

This privacy notice explains what personal data are processed about you; why we are processing your personal data and for which purposes; how long we hold your personal data for; how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

  1. Scope

This privacy notice provides information regarding the processing of your personal data when using services and/or purchasing products Coridyan Pty Ltd. and its subsidiaries and affiliates as:

  • Customer of Coridyan products and services;
  • visitor to a Coridyan website and/or social media pages;
  • user of Coridyan online learning systems;
  • user of the Coridyan user portal and/or Coridyan App(s); or a distributor, sales representative, certified Coridyan installer, or other person engaged in the distribution and sale of Coridyan products; and
  • participant in any promotion of Coridyan Pty Ltd., either alone or with a third party/ies (“promotion”). 

If you choose to create a user account on www.qendercore.com, this will include the creating of a personal profile for the purpose of using and navigating Coridyan services and/or offers.

Bespoke notices and supplementary privacy statements may contain further information about how Coridyan is processing your personal data. This would be the case, for example, if you are a customer of any Coridyan product or service. In those instances, such privacy notices may be communicated to you separately.

Coridyan does not sell your personal information unless you provide us with your explicit consent to pass on your information to a local installation partner to contact you for an offer regarding our products and services.

  • Collection of information

We collect information, including personal data about you, as a Coridyan customer, user of a Coridyan product or service, user of a Coridyan online portal and/or app (“Coridyan App(s)”) and/or visitor to a Coridyan website or Coridyan administered social media page. This information may be either:

  • Information that you provide to us – when creating a Coridyan account profile, we will ask for your name, e-mail address and gender (so that we can address you properly but you do not have to provide us with this information), your contact preferences and information necessary for answering any security questions.  If you decide to become a user of Coridyan App(s), or register on our online learning center, you may be asked to provide further personal data necessary for the performance of such services and/or authentication such as:
    • First and last name with title (mr., mrs, ms., etc…)
    • Address
    • Email
    • Phone
    • Installer company
    • Coridyan id
    • Installer id
    • Installer email
    • Installer name with title (mr., mrs., ms., etc…)
    • Wan ip
    • Current unit state (e.g. software/firmware version)
    • Coridyan unit mode (backup/consumption/discharge)
    • Coridyan unit performance over time of consumption/production/charge/discharge over time
    • Coridyan unit battery cell temperature and battery cell performance
  • Information that we obtain through your use of Coridyan Services – we will also collect information about how and where you use or purchase Coridyan services and products. Such information may include electronic device information, ip addresses, log information, browser type and preferences, location information, online identifiers to enable ‘cookies’ and similar technologies
  • Information gathered through social media pages – when you communicate with us through a Coridyan social media page (for example, when you comment on, share or react to a post, upload media, send a personal message or subscribe to a Coridyan social media page), we may receive personal data about you such as your user name, profile picture, home town, email address and gender. We will use any personal data received from social media in accordance with this privacy notice.
  • Screening

In addition, in order to comply with legal and regulatory obligations, to protect Coridyan’s assets and employees/contractors and specifically to ensure that Coridyan, inc can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our business customers, suppliers and business partners. This screening takes place against publicly available or government issued sanctions lists and media sources.

The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.

  • Reasons for why we process your personal data

The personal data covered by this privacy notice are only processed:

  • With your explicit consent;
  • Where it is necessary to conclude a transaction with you (such as setup, testing, or troubleshooting information of your battery system);
  • Where it is necessary for the purposes of the legitimate interests pursued by Coridyan, except where such interests are overridden by your interests or fundamental rights and freedoms;
  • Where it is necessary for Coridyan To comply with a legal obligation; or
  • For legitimate interests of Coridyan installers and distributors, such as for marketing and promotional purposes, for providing you with offers tailored to your preferences, for the purposes of detecting and investigating fraud, and/or responding to security threats.

Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

  • The consequences of not providing your personal data.

Where you choose not to provide us with information set out above for the purposes of using a Qendercore App or participating in our online learning center, this will affect your ability to fully interact with the Qendercore App and/or to fully participate in our online learning center.  Additionally, if you own a Coridyan Battery storage system, if you choose not to provide us with the information set out above, we may be unable to access your battery and/or perform hardware or software updates, as necessary, which may further result in the voidance or limitation of your warranty (see the warranty for further details). 

  • The company responsible for any personal data collection.

CORIDYAN Pty Ltd, 8 Mohr Street, Tullamarine VIC 3043, Australia

  • Purpose for processing personal data.

We process your personal data to:

  • Provide our products and deliver our services to you through certified network of Coridyan contractors in your area, our Qendercore user app(s) and/or our online learning center;
  • Process warranty questions or claims;
  • Update the software and/or firmware within the unit;
  • Access your battery system for the purposes of ensuring its proper installation, function or for troubleshooting;
  • Enable you to participate in our online battery storage user portal, Coridyan App(s) and our online learning center;
  • Manage relationships and for marketing such as maintaining and promoting contact with you;
  • Account management including account verification (that is, ensuring that only you or someone you have authorized can access your account and information);
  • Customer service and development of our products and services;
  • Performance of and analysis of market surveys and marketing strategies;
  • Promotions offered to Coridyan customers;
  • Detecting or preventing security issues/concerns regarding your battery system; or
  • In the case of distributors, sales representatives, certified Coridyan installers, or other persons engaged in the distribution and sale of Coridyan products, to keep a list of all such persons and make it available to customers and other approved Coridyan partners for cross-promotion.

Or for a secondary purpose where it is closely related, such as:

  • Storing, deleting or anonymizing your personal data;
  • Audits, investigations, dispute resolution or warranty purposes, litigation or defense of claims;
  • Statistical, historical or scientific research; or
  • Legal and/or regulatory compliance.
  • Communication and marketing preferences.

We may send you service updates and notifications without your advance consent only where such updates and/or notifications are necessary for the proper functioning of the Coridyan App(s) or other services that you use with us, as they may be updated from time to time.

You may receive pertinent offers and communications through interaction with our Coridyan website and social media channels. You may update your subscription preferences anytime by clicking on the unsubscribe link included in Coridyan emails, by updating your personal profile settings in your social media accounts or by contacting info@Coridyan.com

  • Sharing your personal data.

Your personal data is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis and for a relevant business purpose with:

  • Any company that is a member of our group of companies, which includes our ultimate parent company shell plc, where necessary for internal administrative purposes, corporate strategy, auditing and monitoring, sanctions screening and research and development. 
  • Other global Coridyan companies including to those which may be located outside of your location;
  • We may also share your data within our group of companies to offer you promotions or to inform you about related products and/or services. This is based on your marketing consent preferences and in all cases any marketing material will be sent to you by us only 
  • With your consent, authorized third party companies in co-operation with Coridyan that may supply products and/or services to users of Coridyan battery storage systems, Coridyan user portal, Coridyan App(s) and/or our online learning center;
  • Authorized installers and distributors of Coridyan;
  • Authorized agents, licensees, service providers, external auditors and/or subcontractors of Coridyan;
  • A competent public authority, government, regulatory, supervisory, investigative or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which Coridyan Is subject to or as permitted by applicable law;
  • Any person to whom Coridyan proposes to transfer any of its rights and/or duties; or
  • As necessary or appropriate to enforce our terms and conditions, and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
  • Transfers of your personal data to other countries

In the case of distributors, sales representatives, certified Coridyan installers, or other persons engaged in the distribution and sale of Coridyan products, your data may be shared on a strict need to know basis and for a relevant business purpose with:

  • Coridyan customers; or

Other distributors, sales representatives, certified Coridyan installers, or other approved Coridyan partners engaged in the distribution and sale of Coridyan products.

Where your personal data have been transferred to companies within the global Coridyan companies and/or to authorized third parties located outside of your country, we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. 

  1. Interacting with Coridyan through social media

If you choose to publicly interact with Coridyan Through social media on a Coridyan Administered social media page (‘Coridyan Media Page’) such as facebook, instagram, twitter or linkedin, your personal data (such as your name, your profile picture and the fact that you are interested in Coridyan) will be visible to all visitors of your personal page depending on your privacy settings on the relevant social media platform, and will also be visible to Coridyan you can delete any information that you share on these sites at any time through your relevant social media platform’s account. Coridyan does not track your activity across the different social media sites that you use. If you send a message to Coridyan via any private or direct messenger service on a social media platform, these messages are subject to governance set forth by the privacy policies of each individual company, Coridyan does not specifically store a copy of these messages. Please contact Coridyan if you wish to make a request that you are unable to action yourself and which relates to a Coridyan social media page – see the section below. 

Additionally, and to the extent Coridyan is jointly responsible with a social media platform of a Coridyan social media page, Coridyan will have access through the social media platform to third-party aggregated data providing statistics and insights that help to understand the types of actions you and other users take on Coridyan social media pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.

  1. Duration

Personal data processed by Coridyan in line with this privacy notice will be deleted or rendered anonymous (such that it will no longer be possible to identify you) without undue delay upon you requesting that your Coridyan Account profile is deleted or you discontinue your participation in the Coridyan user portal or Coridyan App(s).

In relation to any financial transactions directly entered into with Coridyan, your personal data will be held for the life of the warranty of the product, so long as your warranty is not voided.

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

  1. Your rights in relation to your personal data

We aim to keep our information as accurate as possible.  Regardless of which us state you are resident in, you can request:

  • Access to your personal data;
  • Correction or deletion of your personal data (but only where it is no longer required for a legitimate business purpose such as completing a retail transaction);
  • That you no longer receive marketing communications;
  • That the processing of your personal data is restricted; and/or
  • That you receive personal data that you have provided to Coridyan, in a structured, digital form to be transmitted to another party, if this is technically feasible.
  • Exercising your rights

To exercise any of your rights listed above, please submit a verifiable request to us by either:

The request must:

  • Provide sufficient information for us to be able to verify you are the person whose personal information we hold or are an authorized representative of that person;
  • Describe your request in enough detail so that we can properly locate the personal information related to the request.

We cannot respond to your request unless we can verify your identity or authority to make the request.  We will aim to verify your identity based on personal information we already hold about you. If we need to request further information from you in order to verify your identity, we will only use that personal information for the purposes of identifying you or that you have authorized the request.

  1. Questions and complaints

If you have any issues, questions, or complaints regarding the processing of your personal data, please contact us at info@Coridyan.com  

  1. Cookies and similar technologies

We use cookies on our websites to provide you with the best user experience possible.

Coridyan uses cookies and similar technologies that collect and store information when you visit a Coridyan website or use the Coridyan user app(s). This is to enable Coridyan to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings.

  1. Security of your personal data

Coridyan is committed to safeguarding your personal data.  We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use.  In particular we may use encryption for some of our services, we apply authentication and verification process for access to Coridyan services and we regularly test, assess and evaluate the effectiveness of our security measures.

  1. Consumers in California

Effective date: June 9, 2022 

Last reviewed: June 1, 2022

This privacy notice for California residents supplements the information contained in our privacy policy above and applies solely to all visitors, users, and others who reside in the state of california (“consumers” or “you”).  We adopt this notice to comply with the California consumer privacy act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in the notice.  Please also see the section above entitled: your rights in relation to your personal data.

We do not sell your personal information unless you provide us with your explicit consent to pass on your information to a local installation partner to contact you for an offer regarding our products and services.

We do not and will not discriminate against you for exercising any of your rights explained in this privacy notice regardless of whether or not the california consumer privacy act applies to you including:

  • Denying you access to goods and/or services;
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties;
  • Providing you a different level of goods and/or services;
  • Suggesting you may receive a different price or rate for goods and/or services or a different level of quality of goods and/or services.
  • Changes to this privacy notice

This privacy notice may be changed from time to time. You are advised to regularly review this privacy notice for possible changes. This privacy notice was last updated in June 1, 2022.